We accept payment in the form of VISA, MasterCard, and PayPal. Orders placed with VISA and MasterCard will be processed immediately. Orders placed with certified money orders will be placed upon receipt of payment.
All items are custom made by hand to your specifications, by the artist. Current order fulfillment times are 1-7 business days. We try our utmost best to make sure that all packages are shipped within this time frame. We know how important each piece is to your individual healing journey, and it is important to us to get it there as quickly as possible.
This time may vary slightly depending on current order load, and unforseen events. We are a small family business, with each piece being individually handcrafted by Kimberly to your specifications - so we certainly appreciate your compassionate understanding that sometimes situations such as the flu or illness can occur, and high volume times such as Christmas may increase wait times.
Please feel free to contact us at any time to check the status of your order. If you need your order by a specific special date, please let us know, and we will try our best to ensure that it arrives in time.
Please read our Shipping Policies page to ensure that you choose the shipping method that best suits your needs.
We offer separate shipping options in our shopping cart. Should you wish to purchase a gift for someone and have it shipped directly to them, enter your address in the section for Billing Address and the address for the receiver of your gift in the Shipping Address.
All orders come packaged in a free organza jewelry bag, ready for gift giving. We will also include a brief note, at absolutely no extra charge. We strive to make gift giving easy as a click of the mouse!
We accept exchanges on merchandise within 30 days of your receiving your order. Items for exchange must be in the original packaging, and must be in new condition. Shipping your merchandise for exchange to us is at your own expense. We will cover the return shipping charges at no extra cost to you (some restrictions apply: International Orders, etc. Contact us for more details.)
We accept returns within 30 days of your receiving your goods. Articles must be in new condition.
We will not accept returns on pieces that have been engraved or personalised.
Shipping and Handling costs are non-refundable.Returns over $200 will be charged a 10 % restocking fee. All items from the clearance page are final sale and are not returnable. If you wish to exchange your purchase for another item or store credit, please contact us for directions.
When returning your package please include a copy of your invoice or a note with your name, address, and order number.
All returns and exchanges must be sent via the postal service. All courier packages will be refused. All returns and exchanges must be clearly marked as RETURN OF MERCHANDISE or a flat fee of $8.00 US will apply to cover customs fees.
If you desire to return a purchase for a refund, please notify us by telephone or e-mail before sending it back. This will avoid any confusion.
Should items be returned in unacceptable condition, the buyer will have the option of having them shipped back at their expense. Contacting us ahead of time will avoid any of these miscommunications.
All jewelry is guaranteed for workmanship for three months from time of purchase. During this time, we will gladly repair your items free of charge if our workmanship is at fault. If your jewelry breaks due to mishandling (gets caught and broken, drops on floor, etc.) during this time, we will repair your item for you for free, and ask that you cover shipping costs. Please contact us and fully describe the problem and we will reply with a quote.
All personal information given to PetMemorialJewelry.com will be kept confidential and will only be used to fill your order. We do not sell our customer lists. If you should like to receive information on new product releases, upcoming sales and special discounts, please subscribe to our newsletter on the Home page.
We are a full time family business, run out of our home on beautiful Prince Edward Island, Canada.
To find out more information about our jewelry, healing, or to discuss a custom order idea contact Kimberly de Montbrun at Kimberly@PetMemorialJewelry.com. Kimberly is also the one to contact when you need help selecting just the perfect gift, writing a special poem, or creating a special one of a kind piece.
If you have an inquiry of an urgent nature, please contact Orders@PetMemorialJewelry.com for assistance.
For shipping, billing and order fulfillment inquiries please contact Gervais de Montbrun, who heads up these departments, at Orders@PetMemorialJewelry.com .
Wholesale Inquiries, please contact Orders@PetMemorialJewelry.com.
Our customer service manager is available to take your inquiries by telephone M, T, W, Th, F from 8-4 Eastern Standard Time, (902) 659-2667 Extension 1. We would be glad to help you with any of your questions, concerns or order status updates.
Please note: Although I truly appreciate the meaningfulness of these pieces to my clients, and the urgency with which they wish them, please do not select our home extension if we are not in the workshop and office. I will not be able to handle your inquiries when I am at home, as I do not have my computer with me, and will ask you to call back and leave a message on voicemail for when I am back at work. I know you will respect that I am a single mama to four darling children, and cannot be on call 24 hours a day. Thank you so much, Kimberly
By Regular Mail:
Pet Memorial Jewelry
2476 TransCanada Highway
Flat River, PEI