Payment Options

We accept payment in the form of VISA, MasterCard, and PayPal. Orders placed with VISA and MasterCard will be processed immediately. Orders placed with certified money orders will be placed upon receipt of payment.

Order Fulfillment

All items are custom made by hand to your specifications, by the artist. Current order fulfillment times are 1-7 business days. We try our utmost best to make sure that all packages are shipped within this time frame. We know how important each piece is to your individual healing journey, and it is important to us to get it there as quickly as possible.

This time may vary slightly depending on current order load, and unforseen events. We are a small family business, with each piece being individually handcrafted by Kimberly to your specifications - so we certainly appreciate your compassionate understanding that sometimes situations such as the flu or illness can occur, and high volume times such as Christmas may increase wait times.

Please feel free to contact us at any time to check the status of your order. If you need your order by a specific special date, please let us know, and we will try our best to ensure that it arrives in time.

Please read our Shipping Policies page to ensure that you choose the shipping method that best suits your needs.

Gift Orders
We offer separate shipping options in our shopping cart. Should you wish to purchase a gift for someone and have it shipped directly to them, enter your address in the section for Billing Address and the address for the receiver of your gift in the Shipping Address.

All orders come packaged in a free organza jewelry bag, ready for gift giving. We will also include a brief note, at absolutely no extra charge. We strive to make gift giving easy as a click of the mouse!

Exchanges
We accept exchanges on merchandise within 30 days of your receiving your order. Items for exchange must be in the original packaging, and must be in new condition. Shipping your merchandise for exchange to us is at your own expense. We will cover the return shipping charges at no extra cost to you (some restrictions apply: International Orders, etc. Contact us for more details.)

Returns
We accept returns within 30 days of your receiving your goods. Articles must be in new condition.

We will not accept returns on pieces that have been engraved or personalised.

Shipping and Handling costs are non-refundable.Returns over $200 will be charged a 10 % restocking fee. All items from the clearance page are final sale and are not returnable. If you wish to exchange your purchase for another item or store credit, please contact us for directions.

If you desire to return a purchase for a refund, please notify us by telephone or e-mail before sending it back. This will avoid any confusion.

Should items be returned in unacceptable condition, the buyer will have the option of having them shipped back at their expense. Contacting us ahead of time will avoid any of these miscommunications.

Repair
All jewelry is guaranteed for workmanship for three months from time of purchase. During this time, we will gladly repair your items free of charge if our workmanship is at fault. If your jewelry breaks due to mishandling (gets caught and broken, drops on floor, etc.) during this time, we will repair your item for you for free, and ask that you cover shipping costs. Please contact us and fully describe the problem and we will reply with a quote.

Privacy Policy
All personal information given to PetMemorialJewelry.com will be kept confidential and will only be used to fill your order. We do not sell our customer lists. If you should like to receive information on new product releases, upcoming sales and special discounts, please subscribe to our newsletter on the Home page.

Contact Us

By Regular Mail:

Pet Memorial Jewelry
142 Richmond Street
Charlottetown, PEI
C1A 1H9
CANADA